Refunds & Cancellation Policy

All-Access is a one-time purchase of ₹4,999 that unlocks every mock paper and unlimited practice on TestStop for 15 months from the date of payment. It is not a subscription: nothing renews and nothing is charged again. Access is delivered to your account within moments of payment.

Before paying, anyone can take one full mock of their choice, with the complete report, and answer 10 practice questions a day for free. This lets you judge the papers, solutions and analysis before you decide.

Because All-Access is a digital service delivered instantly, and you can try it free first, we do not offer refunds for a change of mind, for access you did not use, for dissatisfaction with the content, or for your exam result.

• You were charged more than once for the same purchase (we refund the extra charges).
• You paid, but All-Access was not unlocked on your account, and we could not fix it within 3 working days of hearing from you.

Nothing in this policy limits any right you have under Indian consumer law.

Email info@teststop.in within 30 days of the payment, from the email address you paid with, and include the payment ID from your receipt. We reply within 3 working days. Approved refunds go back to your original payment method through Dodo Payments, and usually reach you in 5 to 10 working days, depending on your bank.

Payments are processed by Dodo Payments, which acts as the merchant of record: it takes the payment, issues your invoice and handles any applicable taxes. If a payment is refunded or reversed through a chargeback, the All-Access it paid for ends. Please write to us before raising a chargeback; most problems are quicker to fix by email.

There is nothing to cancel, because nothing renews. You can delete your account at any time from Settings; deleting your account does not entitle you to a refund. See the Terms of Use for the full terms of purchase.